Cairde Concierge is a non-medical companionship and concierge support service based in Dublin, Ireland. For privacy-related queries, contact us at hello@cairdeconcierge.ie.

Depending on how you interact with us, we may collect:

• Contact details: name, phone number, email address and home address.
• Information about a loved one: name, address and general details submitted through our consultation request form.
• Health, mobility and safety information: information shared voluntarily to help us deliver non-medical support safely, such as mobility considerations, emergency contact details or GP name. This information is not used to provide medical care or advice.
• Visit notes: records of non-medical support provided during a visit, where needed for continuity and service administration.
• Communications: emails, messages or call notes relating to an enquiry or ongoing service.

We do not knowingly collect financial account details, medical records, or information required to complete state benefit applications, as these fall outside our non-medical scope of service.

• Consent: where consent is the appropriate basis, including certain booking-form submissions or marketing communications. You may withdraw consent where applicable.
• Contract performance: to deliver services agreed in a Client Service Agreement.
• Legitimate interests: where necessary to coordinate services safely, communicate with clients and respond appropriately to genuine emergencies, subject to applicable data-protection requirements.

• To respond to consultation requests and arrange services.
• To deliver, schedule and coordinate non-medical support visits.
• To communicate with the client's nominated family contact where appropriate.
• To contact emergency services or an emergency contact if a genuine emergency arises during a visit.
• To maintain accurate records for service continuity, insurance and business administration.

We do not sell or rent personal data. We only share information where necessary and appropriate with:

• The client's nominated family contact(s), where authorised or otherwise appropriate.
• Emergency services in a genuine emergency.
• Professional advisers, such as an accountant or solicitor, where necessary and subject to appropriate confidentiality obligations.
• Public authorities or other parties where we are legally required to do so.

We retain personal data only for as long as reasonably necessary to provide our services and meet applicable legal, regulatory, insurance and business record-keeping obligations. Specific retention periods depend on the type of information and the purpose for which it is held.

Under the General Data Protection Regulation (GDPR) and applicable Irish data-protection law, you may have rights including:

• Access to personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Erasure of personal data, where applicable.
• Restriction of, or objection to, certain processing.
• Data portability in circumstances where the right applies.

To exercise your rights, contact hello@cairdeconcierge.ie. You also have the right to contact the Irish Data Protection Commission if you have concerns about how your personal data is handled.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or misuse. No system is completely secure, but we work to keep information as safe as reasonably possible.

Our website may use basic cookies or similar technologies needed for the website to function correctly. We do not use cookies for third-party advertising or tracking unless this policy is updated to reflect a future change.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.